Introduction
The Tele-consultation product of company K2 Health Services Private Limited is called Prefr and has been available since March 2020. Their business model is B2B. They provide mobile applications (Android & IOS) for the doctors. They do not provide any application for patients.
Size of Healthcare Provider
The categories of healthcare providers that this solution can cater to are
a) Individual Clinician
Level of Specialization
The solution lends itself to use in the following levels of clinical specialisations (Follow-ups):
a) Primary care
b) Secondary care
c) Tertiary care
Expert Panel Evaluation
This tele-consultation solution validates registration details of doctors either manually or via support staff. Doctors can interact with patients only in a synchronous manner. This is more suitable for follow-up consultation as there is no application for patients. The solution provides multimode interaction i.e., video, audio and chat (using WhatsApp). This tele-consultation solution has a feature that enables doctors to take an image of their handwritten prescription, and it is advised that doctors use paper with the header having their details. Image is shared with patients using a link over WhatsApp and SMS. Doctor’s side application provides features of sharing prescription images by converting into PDF and adding doctor’s details as a header.
Doctor’s side of the interface has facilities to manage appointments, calendar scheduling, rescheduling appointments. There is no data capture and exchange standards integration present in the solution. It also considers application usage as consent i.e., implicit consent.
Solution Maturity Level
a) TPG compliant: 3a
b) Feature complexity: 3a