Introduction
The Tele-consultation product of company IOTA Informatics Private Limited is called DigiQure and it is available from 2018. Their business model is B2C and also has white labelled products. They provide web based mobile responsive applications for the doctors. They also provide mobile applications for patient portals.
Size of Healthcare Provider
The categories of healthcare providers that this solution can cater to are:
a) Individual Clinician
b) Clinics
c) Nursing Home/Small Hospital (less than 100 beds)
Level of Specialization
The solution lends itself to use in the following levels of clinical specialisations:
a) Primary care
Expert Panel Evaluation
The provider has a mechanism to validate registration details of doctors either with the help of support team and manual (personal) confirmation of ID/credentials with support team, validation from state/ national doctor’s registry of doctor’s ID/credentials, mobile number. The platform has an easy to use interface for doctors and has features to support clinical consultation workflows for doctors during teleconsultation. The application is easy to use for patients as well. The platform is also usable by people not having smart phones for tele-consultation as SMS links for appointment and prescription (active for two hours) are shared.
Doctors can interact with patients in both synchronous and asynchronous manner. The platform provides multimode interaction i.e., video/audio, chat, SMS. Doctors could interact with patients using audio/video call while simultaneously taking notes i.e., noting clinical conditions, writing prescriptions and entering data concurrently. This platform supports basic clinical workflow in terms of writing subjective details and objective clinical diagnosis along with assessment and planning including writing treatment/medication and other investigations as and when required. Doctor’s side application provides features of sharing prescriptions that have a doctor’s registration ID and scan image of doctor’s signature. Payment gateway has wallet features for patients that is useful for credit based marketing.
The patient’s side of the interface provides login for booking appointments. It has keywords, speciality and name based doctor search facility. Patient gets a link to access prescription records. Patients have the facility to upload documents and enter vitals during consultation also which doctors can access. Platform also allows patients to take appointments on behalf of family members/loved ones.
Platform has an admin role to support in taking consent before every consultation encounter, managing consultation schedules, and provides facility to initiate refund to patients in case of appointment cancellation. Audit trail maintains encryption of data and storage is there.
Unique Features
The solution also ensures following features:
a) SMS link (smart phone not mandatory)
b) Translation of prescription (Hindi)
Solution Maturity Level
a) TPG compliant: 3b
b) Feature complexity: 4 (partial)