Introduction
The Tele-consultation product of company KreativSARG Technology Solution LLP is called HelloDox and it has been available since 2018. The solution providers value care delivery the most. Their business model is B2B and B2C both, They provide both mobile and web based applications for the doctors. They also provide mobile applications for patient and/or web based patient portals.
Size of Healthcare Provider
The categories of healthcare providers that this solution can cater to are:
a) Individual Clinician
b) Clinics
c) Nursing Home/Small Hospital (less than 100 beds)
d) Large Hospital
Level of Specialization
The solution lends itself to use in the following levels of clinical specialisations:
a) Primary care
Expert Panel Evaluation
The application is easy to use for patients. Patients could search doctors by name, specialty and hospital name also. Patient could book audio only calls. Appointment notifications are sent half an hour prior to the appointment and reminders are sent even just before the appointment. The application is multilingual. Marati and English are the available languages. Doctors are required to be technology efficient in mobile usage. Doctors have to finish video consultation and then write diagnosis and prescription, the platform does not support synchronous interaction and communication. Doctor gets a summary of information compiled as a chat with the patient, doctor control audio, video interactions. Doctors could customise prescription templates. Notes writing is SOAP format dividing prescription into investigation, lab tests, medication and followed by instructions. Doctors can write the prescription in Marati and upload images. The prescription generated online via platform is in English. Prescriptions generated by the platform do not contain a signature. Multi party and group calling facilities are not available.
Patients can share (and upload) medical data through mobile application. Patients are required to enter medication, pre condition, pre allergies details are included as part of the patient profile. Multiple profiles can be created as part of the main user profile (family account). Access to prescription is possible via the application’s chat interface. Prescription trail is also viewed only in chat form. This chat cannot be deleted.
It is claimed the SNOMED CT is integrated in the software for symptoms, and provisional diagnosis. Platform provider also claimed that the server used to deploy the application is HIPAA compliant.
Patient signs the consent only once during the time of registering into the system (platform usage during download). If the caregiver is using the solution on behalf of the patient, they have to upload consent.
Additional Features
The solution also ensures following features:
a) Multilingual (vernacular Marathi & English)- partial.
Solution Maturity Level
a) TPG compliant: 2
b) Feature complexity: 3a [Partial]