Introduction
The Tele-consultation product of company PalmPower India HHA Private Limited is called PalmPower Medicus and it has been available since 2016. The solution providers value clinical outcomes the most. Their business model is B2B. They provide both mobile and web based applications for the doctors. They also provide mobile applications for patient portals.
Size of Healthcare Provider
The categories of healthcare providers that this solution can cater to are:
a) Individual Clinician
b) Clinics
c) Nursing Home/Small Hospital (less than 100 beds)
d) Large Hospital
Level of Specialization
The solution lends itself to use in the following levels of clinical specialisations:
a) Primary care
b) Secondary care
Expert Panel Evaluation
Doctors can interact with patients in a synchronous manner. The platform provides multimode interaction i.e. video and chat. Doctors could interact with patients using audio and video calls while simultaneously taking notes i.e. noting clinical condition, writing prescription and entering data concurrently. The platform has features to support event based customizable messages sent to patients & doctors.
Platform supports multiple channels for appointments such as miss-call, online (web portal), as well as through mobile application. Patients have the option of adding family members and booking appointments for them. Patients can share their live location with the doctor. Platform has customizable templates for the speciality history taking for the purpose of consultation (this is done at time of registration).
The platform has seamless queue management based on queuing algorithms and generates SMS and notifications (in-app notifications and alerts are also generated). Application has a module that sends personalised messaging and engagement content (Patients could see videos available on the platform as they wait for their appointment). Doctors can configure admin roles to manage their schedules..
Doctors can have multiple formats of templates on which they can enter data using a digital pen. There is also an option for virtual keyboard based data entry. It is integrated with proprietary EMR. The other notable features are configuration of templates, handwriting recognition and structured data conversion. The solution also claims to have an intuitive and attractive user interface. Platform supports writing prescriptions with basic requirements mandated by TPG guidelines that have E-signature and digital pen input. Web and mobile platform solutions are interoperable. Data entry is mainly paper based with the use of a digital pen.
It is claimed that the solution has integration of SNOMED CT for clinical finding, ICD-10 for diagnosis. Typed information is converted into text and in the back-end linked with codes using a dictionary (configurable as SNOMED CT, ICD10 or any standard).
Additional Information
The solution also ensures following features:
a) Kiosk
b) Proactive Patient engagement
c) Waiting room management
d) Digital pen
e) Missed call for appointment
Solution Maturity Level
a) TPG compliant: 3a
b) Feature complexity: 3b