Introduction
The Tele-consultation product of company HEALTHLINK Technologies Private Limited is called HealthE and it has been available since 2013. The solution providers value clinical outcomes the most. Their business model is B2C. They provide web based applications for the doctors and mobile applications for patients.
Size of Healthcare Provider
The categories of healthcare providers that this solution can cater to are:
a) Individual Clinician
b) Clinics
Level of Specialization supported by the solution
The solution lends itself to use in the following levels of clinical specialisations:
a) Primary care
b) Secondary care
Expert Panel Evaluation
The platform has features to support clinical consultation workflows for doctors during teleconsultation. Doctors can interact with patients in both synchronous and asynchronous manner. The solution provides multimode interaction i.e., video, SMS and email. Doctor’s side application provides features of sharing prescription in formats for speciality specific templates. Clinical notes and prescription designed for paediatricians’ perspective was part of the demo, but could be customized for any other specialty. Doctors can also customize vaccination schedules. Doctors are required to make their own drug item master as well as symptoms and treatment dictionary for language translation, in order to provide multilingual prescription to patients. Doctors are supported with quick prescription writing by rule based access to frequently used (favorite) drugs. The platform supports CPOE (ordering drug, lab, procedures), and doctors develop their own formulary (mark favorites).
Patient’s side of the interface provides login for booking appointments. Patients are required to choose speciality and book appointments. They are expected to know speciality consultation needed (makes it difficult for many patients especially if functionally illiterate). Appointment alerts are sent to patients via SMS and email. Patients could upload and share records with doctors. Once doctors close consultation, they could edit notes for the next 24 hours (even offline). Patient is informed about the updates made by the doctor.
The solution requires usage of smartphones by the patient. The solution is being used in some rural areas with shared mobile phones among the group of people (as the number of smartphones available is less).
The platform is claimed to be providing a secure interface (details are not available). The solution has ICD-10 coding for diagnosis. There are no standards integrated as per EHR-SI 2016.
Patient has to give explicit consent before all consultations. There is also a consent taken for use of the platform with its terms and conditions.
Additional Features
The solution also ensures following features:
a) HIPAA compliant
b) Tie-up with pharmacy chains for home delivery of medicine
Solution Maturity Level
a) TPG compliant: 3a
b) Feature complexity: 3b