| Type of Services | Remote Patient Monitoring at Home, Tele Consultation for patients/caregivers/remote HCW – Virtual OPD/Clinic, Tele ICU and other Teleservices within the hospital |
|---|---|
| Business Model | Business-to-Customer (B2C), Software-as-a-service Application (SAAS), Telemed Module of HIS Application |
| Mode of Interaction | Synchronous – Real Time |
| Type of Solution | IVR Application, Mobile App, Web Application |
| Type of interactivity | Chatbot, email, SMS, Whatsapp |
| Clinical-Tech capability | Clinical Notes as Text Input, ePrescription and Advice, Handwriting NLP, Integration with CRM Application/IVR, Integration with EMR of Provider, Structured Data Capture, Voice-to-Text with NLP |
| Data capture capability | Appointment Booking, Demographic Details, Share location, State Preferred language for communication, Upload Video and images, Uploading previous consultation document, Vitals like height and weight |
| Type of Consultations | Counselling, Emergency, First Time Visit, Follow-up, Second Opinion, Training and Education |
| Adherence to TPG, 2020 | Advise/Counselling on next action, Age and Sex, Capture Patients Name, Generate ePrescription allowed as per TPG (ref Annexure 2 for format), Get Patients eConsent for Tele-consultation, Keep a record of Teleconsultation, Patient Feedback after consultation, Protect Privacy and Confidentiality of Tele consult |
| Adherence-Statutory laws | Global Data Protection Regulation (GDPR) Compliance, Health Insurance Portability and Accountability Act (HIPAA) Compliance, Information Technology Act of India |
| Applicable HIT standards | 2013/2016 for India https://www.nrces.in/download/files/pdf/nrces_ehr_stand_india.pdf, DICOM, Electronic Health Record Standards, HL7, ICD 10, LOINC, SNOMED CT |
| Type of IT Infrastructure | Cloud Hosting, Laptop/PC with Wifi, On Premise Server with high bandwidth, Smartphone or Tablet with 4G Sim or Wifi |
| Number of daily Users | 100-1000 |
| Remarks | medical officers and Doctors and a few phone numbers /toll-free numbers |
| List on Telemed Repository | Yes |
| Website | www.manoramahealthcare.com |
| Patient Experience | 4 |
| Doctor Experience | 4 |
| Operational Excellence | 4 |
| IT Capability | 4 |
| Standards Compliance | 3 |
