| Type of Services | Tele Consultation for patients/caregivers/remote HCW – Virtual OPD/Clinic |
|---|---|
| Business Model | Business-to-Customer (B2C), Commercial License Software Application, Software-as-a-service Application (SAAS) |
| Mode of Interaction | Synchronous – Real Time |
| Type of Solution | IVR Application, Mobile App, Web Application |
| Type of interactivity | email, SMS, Video, Voice on feature phone |
| Clinical-Tech capability | Clinical Notes as Text Input, ePrescription and Advice, Integration with CRM Application/IVR, Integration with EHR, Integration with EMR of Provider, Integration with PHR |
| Data capture capability | Appointment Booking, Demographic Details, State Preferred language for communication, Upload Video and images, Uploading previous consultation document, Vitals like height and weight |
| Type of Consultations | Counselling, Cross Consultation, First Time Visit, Follow-up, Second Opinion |
| Adherence to TPG, 2020 | Age and Sex, Announce Doctors name to patient before encounter, Capture Patients Name, Generate ePrescription allowed as per TPG (ref Annexure 2 for format), Get Patients eConsent for Tele-consultation, Keep a record of Teleconsultation |
| Adherence-Statutory laws | Health Insurance Portability and Accountability Act (HIPAA) Compliance |
| Applicable HIT standards | 2013/2016 for India https://www.nrces.in/download/files/pdf/nrces_ehr_stand_india.pdf, Electronic Health Record Standards, FHIR, HL7 |
| Type of IT Infrastructure | Cloud Hosting, Feature Phone, Laptop/PC with Wifi, Smartphone or Tablet with 4G Sim or Wifi |
| Number of daily Users | 100-1000 |
| Remarks | Easy to setup in 2 hours for any hospital |
| List on Telemed Repository | Yes |
| Website | demo.m16labs.com |
| Patient Experience | 4 |
| Doctor Experience | 4 |
| Operational Excellence | 5 |
| IT Capability | 4 |
| Standards Compliance | 3 |
