| Type of Services | Tele Consultation for patients/caregivers/remote HCW – Virtual OPD/Clinic |
|---|---|
| Business Model | Software-as-a-service Application (SAAS) |
| Mode of Interaction | Asynchronous, Synchronous – Real Time |
| Type of Solution | Mobile App, Web Application |
| Type of interactivity | Chatbot, SMS, Video, Voice on feature phone, Whatsapp |
| Clinical-Tech capability | Clinical Notes as Text Input, ePrescription and Advice, Handwriting NLP, Integration with EHR, Structured Data Capture, Voice-to-Text with NLP |
| Data capture capability | Appointment Booking, Demographic Details, Share location, Upload Video and images, Uploading previous consultation document, Vitals like height and weight |
| Type of Consultations | Counselling, First Time Visit, Follow-up, Second Opinion |
| Adherence to TPG, 2020 | Advise/Counselling on next action, Age and Sex, Announce Doctors name to patient before encounter, Capture Patients Name, Generate ePrescription allowed as per TPG (ref Annexure 2 for format), Get Patients eConsent for Tele-consultation, Keep a record of Teleconsultation, Patient Feedback after consultation, Protect Privacy and Confidentiality of Tele consult |
| Adherence-Statutory laws | Health Insurance Portability and Accountability Act (HIPAA) Compliance, Information Technology Act of India, Personal Data Protection Bill (Pending in Parliament) Compliance |
| Applicable HIT standards | 2013/2016 for India https://www.nrces.in/download/files/pdf/nrces_ehr_stand_india.pdf, Electronic Health Record Standards |
| Type of IT Infrastructure | Laptop/PC with Wifi, Smartphone or Tablet with 4G Sim or Wifi |
| Number of daily Users | 1000+ |
| Remarks | N/A |
| List on Telemed Repository | Yes |
| Website | https://www.navialifecare.com |
| Date of Incorporation | 5/24/2016 |
| Product operational since | 10/1/2018 |
Navia Life Care
Navia e-Consult is a platform for healthcare providers (doctors, hospitals, medical centres) to establish virtual OPDs. It consists of a video consultation/ teleconsultation system integrated with a smart EMR (uses voice recognition, AI-based recommendations and usage based Favorites) to provide patients with a seamless consultation experience from the safety and convenience of their own home.
Here is a step by step guide to the platform and videos for your perusal.
For Doctors – Video: https://youtu.be/TCbUQq6Qxhs, Step by step guide: https://drive.google.com/file/d/1R9AFMt46QpbbNaweIp01tu5AjmLELl-T/view
For Patients – Video: https://youtu.be/rqVD85_-P9U, Step by step guide: https://drive.google.com/file/d/1P5erysl5dxzWCDS4Z2FqDNr3_4kPp7zu/view
