| Type of Services | Tele Consultation for patients/caregivers/remote HCW – Virtual OPD/Clinic |
|---|---|
| Business Model | Software-as-a-service Application (SAAS) |
| Mode of Interaction | Synchronous – Real Time |
| Type of Solution | Mobile App, Web Application |
| Type of interactivity | Chat, email, SMS, Video |
| Clinical-Tech capability | Clinical Notes as Text Input, ePrescription and Advice, Integration with EHR, Integration with PHR, Structured Data Capture |
| Data capture capability | Appointment Booking, Demographic Details, Upload Video and images, Uploading previous consultation document, Vitals like height and weight |
| Type of Consultations | Doctors Panel Review, First Time Visit, Follow-up, Second Opinion |
| Adherence to TPG, 2029 | Advise/Counselling on next action, Age and Sex, Announce Doctors name to patient before encounter, Capture Patients Name, Generate ePrescription allowed as per TPG (ref Annexure 2 for format), Get Patients eConsent for Tele-consultation, Keep a record of Teleconsultation, Patient Feedback after consultation, Protect Privacy and Confidentiality of Tele consult |
| Adherence-Statutory laws | Health Insurance Portability and Accountability Act (HIPAA) Compliance, Information Technology Act of India |
| Applicable HIT standards | 2013/2016 for India https://www.nrces.in/download/files/pdf/nrces_ehr_stand_india.pdf, Electronic Health Record Standards, HL7, ICD 10, SNOMED CT |
| Type of IT Infrastructure | Laptop/PC with Wifi, Smartphone or Tablet with 4G Sim or Wifi |
| Number of daily Users | 100-1000 |
| Remarks | Our solutions are used in Rural Healthcare |
| List on Telemed Repository | Yes |
| Website | www.charmhealth.in |
