| Type of Services | Tele Consultation for patients/caregivers/remote HCW – Virtual OPD/Clinic |
|---|---|
| Business Model | Business-to-Customer (B2C), Commercial License Software Application, Software-as-a-service Application (SAAS), Telemed Module of HIS Application |
| Mode of Interaction | Asynchronous, Synchronous – Real Time |
| Type of Solution | IVR Application, Mobile App, Web Application |
| Type of interactivity | email, SMS, Video, Voice on feature phone, Whatsapp |
| Clinical-Tech capability | Clinical Notes as Text Input, ePrescription and Advice, Integration with CRM Application/IVR, Integration with EHR, Integration with EMR of Provider, Integration with PHR, Structured Data Capture |
| Data capture capability | Appointment Booking, Demographic Details, Share location, State Preferred language for communication, Upload Video and images, Uploading previous consultation document, Vitals like height and weight |
| Type of Consultations | Counselling, Cross Consultation, Doctors Panel Review, First Time Visit, Follow-up, Second Opinion, Training and Education |
| Adherence to TPG, 2026 | Advise/Counselling on next action, Age and Sex, Announce Doctors name to patient before encounter, Capture Patients Name, Generate ePrescription allowed as per TPG (ref Annexure 2 for format), Get Patients eConsent for Tele-consultation, Keep a record of Teleconsultation, Patient Feedback after consultation, Protect Privacy and Confidentiality of Tele consult |
| Adherence-Statutory laws | Information Technology Act of India |
| Applicable HIT standards | DICOM, FHIR, HL7, ICD 10, LOINC, SNOMED CT |
| Type of IT Infrastructure | Cloud Hosting, Feature Phone, Laptop/PC with Wifi, Smartphone or Tablet with 4G Sim or Wifi |
| Number of daily Users | 1000+ |
| Remarks | HelloDox Connects and Complements data from various Payer and Providers and also provides channel for Doctors to interact with Patients through Audio – Video Online Consultations., Telemedicine Solution |
| List on Telemed Repository | Yes |
| Website | www.hellodox.com |
