| Type of Services | Tele Consultation for patients/caregivers/remote HCW – Virtual OPD/Clinic |
|---|---|
| Business Model | Business-to-Customer (B2C), Commercial License Software Application, Software-as-a-service Application (SAAS) |
| Mode of Interaction | Asynchronous, Synchronous – Real Time |
| Type of Solution | IVR Application, Mobile App, Web Application |
| Type of interactivity | email, SMS, Video, Voice on feature phone, Whatsapp |
| Clinical-Tech capability | Clinical Notes as Text Input, ePrescription and Advice, Integration with EHR, Integration with EMR of Provider, Integration with PHR, Structured Data Capture |
| Data capture capability | Appointment Booking, Demographic Details, State Preferred language for communication, Upload Video and images, Uploading previous consultation document, Vitals like height and weight |
| Type of Consultations | Counselling, First Time Visit, Follow-up |
| Adherence to TPG, 2020 | Age and Sex, Announce Doctors name to patient before encounter, Capture Patients Name, Generate ePrescription allowed as per TPG (ref Annexure 2 for format), Get Patients eConsent for Tele-consultation, Keep a record of Teleconsultation, Patient Feedback after consultation, Protect Privacy and Confidentiality of Tele consult |
| Adherence-Statutory laws | Global Data Protection Regulation (GDPR) Compliance, Health Insurance Portability and Accountability Act (HIPAA) Compliance, Information Technology Act of India, Personal Data Protection Bill (Pending in Parliament) Compliance |
| Applicable HIT standards | HL7, ICD 10 |
| Type of IT Infrastructure | Cloud Hosting, Feature Phone, Laptop/PC with Wifi, Smartphone or Tablet with 4G Sim or Wifi |
| Number of daily Users | Less than 100 |
| List on Telemed Repository | Yes |
| Website | www.smartklinic.com |
| Date of Incorporation | 12/22/2010 |
| Product operational since | 8/22/2017 |
| Patient Experience | 5 |
| Doctor Experience | 5 |
| Operational Excellence | 5 |
| IT Capability | 4 |
| Standards Compliance | 3 |
Health5C Wellness Solutions (P) Ltd
Health5C Wellness Solutions PvtLtd, is a multinational telemedicine and virtual healthcare company based in the India, Bangalore and having office in United States. Our telehealth platform is branded as Smartklinic (www.smartklinic.com). Primary services include telehealth, medical opinions, AI and analytics, and licensable platform services. In particular, Smartklinic Health uses telephone and videoconferencing software as well as mobile apps to provide on-demand remote medical care.
