Category: Evaluation Summary

Introduction

The Tele-consultation product of company HODO Medical Informatic Solutions is called HODO Healzapp and it has been available since 2013. The solution providers value clinical outcomes the most. Their business model is  B2C and B2B2C.

Size of Healthcare Provider

The categories of healthcare providers that this solution can cater to are:

a) Individual Clinician

b) Clinics

c) Nursing Home/Small Hospital (less than 100 beds)

Level of Specialization

The solution lends itself to use in the following levels of clinical specialisations:

a) Primary care

Expert Panel Evaluation

The platform has  an  easy to use interface for doctors. Doctors can do advertising by writing blogs (info provided to patients). The platform also supports doctor performance in terms of time-efficiency by providing the user an interface which requires minimum clicks and has easily navigable screens. Platform also has features for  easy documentation of complaints, symptoms, and prescriptions in the same search toolbar, which makes it user friendly. Previous patient data is easy to access. 

Doctors can interact with patients in both synchronous and asynchronous manner. The platform provides multimode interaction i.e., audio, video, chat, text/SMS and link sharing. Chat box and history of the patient is available to the doctor before meeting the doctor. Doctors could interact with patients using audio/video call while simultaneously taking notes i.e. noting clinical condition, writing prescription  and entering data concurrently. The platform allows doctors to take private notes. This solution supports basic clinical workflow in terms of writing subjective details and objective clinical diagnosis along with assessment and planning. Templates are available for the doctors for writing prescriptions including treatment/medication and other investigations as and when required. Doctors providing speciality specific consultation can customize the application dashboard and layout as per their requirements and prescription. Platform supports writing prescriptions with basic requirements mandated by TPG guidelines. Doctors are supported with quick prescription writing by rule based access to frequently used (favorite) drugs. 

The application is easy to use for patients. Patient side of the interface provides keywords based doctor search and specialty search facilities. Patients have the facility to upload documents and enter vitals which doctors can access. Log in is OTP protected, which requires verification to log in.  The appointment can be rescheduled or canceled only by the clinic with  the help of a receptionist. The patient cannot do it by themselves.  Waiting room facility is available where the patients are queued up in order. Sharing the medical details can be done from the patient’s side before the commencement of the consultation or during the consultation in which case the doctor shares a link and the patient uploads the data graphical representation of multiple health data is available. Patient gets a link to access prescription records. Prescriptions are sent as Email as well; in which case it is password protected. Multiple profiles can be managed in the same account and not integrated with medical devices.  Bar graphs – the patient can see their improvement, trends and pathway based treatment. The platform providers also arrange training and education of patients.

Application supports multi party calling making it suitable for multiple doctors in the call simultaneously (for multidisciplinary care and discussions).  Application  also facilitates sharing case records (referral) by providers. It also allows them to take appointments on behalf of family members / loved ones. Platform also respects family members / loved ones/autonomy as it gives them control over managing their records. Dependent profile management can be done and group  calls can be made  where family members can be a part of the same consultation from another location. 

The platform has provision to exchange data. It is claimed that the solution has ICD-10 for diagnosis with master tables for drugs, procedures, tests, etc. The system can exchange pre-consultation (FHIR). Platform has integration with lab systems based on ASTM protocol. The system uses Google cloud platform for storage. The system has auto lock feature and role-based access control. Restricting drugs in prescription is there. Decision tree (pathway based treatment) is implemented and regional language based health records can be created for medical advice, etc.

Unique Features

The solution also ensures following features:

a) CDSS

b) Single toolbar for various components of note-writing

Solution Maturity Level

a) TPG compliant:  3a

b) Feature complexity:  5 [partial]

Introduction

The Tele-consultation product of company HEALTHLINK Technologies Private Limited is called HealthE and it has been available since 2013. The solution providers value clinical outcomes the most. Their business model is B2C. They provide web based applications for the doctors and mobile applications for patients.

Size of Healthcare Provider

The categories of healthcare providers that this solution can cater to are:

a) Individual Clinician

b) Clinics

Level of Specialization supported by the solution

The solution lends itself to use in the following levels of clinical specialisations:

a) Primary care

b) Secondary care

Expert Panel Evaluation

The platform has features to support clinical consultation workflows for  doctors during teleconsultation. Doctors can interact with patients in both synchronous and asynchronous manner. The solution provides multimode interaction i.e., video, SMS and email.  Doctor’s side application provides features of sharing prescription in formats for speciality specific templates. Clinical notes and prescription designed for paediatricians’ perspective was part of the demo, but could be customized for any other specialty. Doctors can also customize vaccination schedules. Doctors are required to make their own  drug item master as well as  symptoms and treatment dictionary for language translation, in order to provide  multilingual   prescription to patients.  Doctors are supported with quick prescription writing by rule based access to frequently used (favorite) drugs. The platform supports  CPOE (ordering drug, lab, procedures), and doctors develop their own formulary (mark favorites). 

Patient’s side of the interface provides login for booking appointments. Patients are required to choose speciality and book appointments. They are expected to know speciality consultation needed (makes it difficult for many patients especially if functionally illiterate). Appointment alerts are sent to patients via SMS and email. Patients could upload and share records with doctors. Once doctors close consultation, they could edit notes for the next 24 hours (even offline). Patient is informed about the updates made by the doctor.

The solution requires usage of smartphones by the patient. The solution is being used in some rural areas with shared mobile phones among the group of people (as the number of smartphones available is less). 

The platform is claimed to be providing a secure interface (details are not available). The solution has ICD-10 coding for diagnosis. There are no standards integrated as per EHR-SI 2016.

Patient has to give explicit consent before all consultations. There is also a consent taken for use of the platform with its terms and conditions.

Additional Features

The solution also ensures following features:

a) HIPAA compliant

b) Tie-up with pharmacy chains for home delivery of medicine

Solution Maturity Level

a) TPG compliant: 3a

b) Feature complexity: 3b

Introduction

The Tele-consultation product of company G1 Health is called G1 Empower Health. It is a Mobile Application and has been available since 2011. The solution providers value care delivery the most. Their business model is B2B, and also have white labelled products. They provide both mobile and web based applications for the doctors as well as patients. For patients, it is web-based patient portals.

Size of Healthcare Provider

The categories of healthcare providers that this solution can cater to are:

a) Individual Clinician

b) Clinics

c) Nursing Home/Small Hospital (less than 100 beds)

d) Large Hospital

Level of Specialization

The solution lends itself to use in the following levels of clinical specialisations:

a) Primary care

Expert Panel Evaluation

The platform has established training and onboarding processes for the doctors and assists them for the initial five to ten consultation sessions. Doctors can interact with patients in only asynchronous manner in video mode only. There is no separate admin module, it is interchangeable with a doctor module in application. Doctors get notification in the form of SMS for appointments. When the doctor is on call they can not do documentation. Once a patient joins, the doctor gets  notification but the patient has to wait (waiting room is there). Doctors are expected to write on paper and upload by clicking images, preferably with the header having their details and it is shared with patients. This seemed to be the preferred way the UI was designed. The platform provides multimode interaction i.e., both audio and video. This solution supports basic note taking. Doctors could generate online prescriptions also and take detailed notes and diagnosis (SOAP format only). There is no feature for multi part calling or referral. The application could generate an online prescription with embedded e-signature. Sharing a prescription with a single doctor, cross referral not possible.  

The patient side of the interface provides login for booking appointments using a web based application. Patients are expected to select a specialty and then a doctor. Following that the patient has to enter symptoms and then decide the time slot also (a lot of decision making is expected from the patient). The patient has to take responsibility for the appointment. They can cancel but not reschedule. Booking for family members allowed. Patient ID is validated by secure Login from phone number (verified using OTP); This has been designed more as a UI for emergency needs. Conference calling feature is available (having capability, not enabled right now) English and Telugu language are supported. Phone number is unique Id to login (unique for the family is internally generated). Mobile phone ownership is mandatory. All reports of patients are available to all doctors (till unsubscribed to individual doctors, by patient). Patient has control over data sharing access.

There is no feature suggesting compliance with standards like ICD/ LOINC/ SNOMED. It is a  stand alone application not integrated with any HIS/ EMR. Patient feedback feature is there.

The consent is implicit only.

Additional Features

The solution also ensures following features:

a) Suitable for paediatric consultation

b) Feature for Bandwidth optimization  

Solution Maturity Level

a) TPG compliant: 3a

b) Feature complexity: 4 [Partial]

Introduction

The Tele-consultation product of company EHNOTE Softlabs Private Limited is called EHNOTE Remote Consult and it has been available since 2018. The solution providers value convenience of the user the most. Their business model is B2B. They provide both mobile and web-based applications for the doctors as well as patients. For patients, it is web-based patient portals.

Size of Healthcare Provider

The categories of healthcare providers that this solution can cater to are:

a) Individual Clinician

b) Clinics

c) Nursing Home/Small Hospital (less than 100 beds)

Level of Specialization

The solution lends itself to use in the following levels of clinical specialisations:

a) Primary Care

b) Secondary Care

c) Tertiary Care

Expert Panel Evaluation

EHNOTE Softlabs is a specialty based platform. Doctors can interact with patients in synchronous manner; The solution provides multimode interaction i.e., both audio and video. Doctors can view the pre-consultation form before the consultation begins. Patients have the facility to upload documents and enter vitals which doctors will be having access to(pre-consultation form). Speciality specific templates are available for prescription writing and speciality specific fields with customization options are also available. Doctors could record teleconsultation sessions.

The patient’s side of the interface provides booking appointments through mobile application/whats app/phone/front office. Patients can search doctors using keywords and doctors’ profiles. Platform has an admin role to support managing consultation schedules. Rescheduling and cancellation of appointments is easy for patients and customizable for hospitals. Hospitals can process refunds in case of appointment cancellation. Appointment notifications are sent to doctors and patients. 

Prescription is shared with the patient and uploaded in the patient’s account for future use via the application. Patient gets a link to access prescription records and a PDF file is emailed which is not password protected. Patients can add dependents to their main user account. Multiple user calls are not possible. Platform also has IoT integration for capturing data that patients can use to share for more authentic monitoring. Patients are having facility to rate and provide feedback about doctors. 

It is claimed that the solution has integration of ICD-10 for diagnosis  The solution does not have provision to exchange data. Platform allows doctors to take E-consent for every consultation.

Unique Features

The solution also ensures following features:

a) Specialty specific solution 

b) Device integration

Solution Maturity Level

TPG compliant: 3a 

Feature complexity: 3b

Introduction

The Tele-consultation product of company Ebixcash Pvt Ltd is called Ask a Doctor 24×7 and it has been available since 2008. Their business model is both B2B and B2C, and have the option of white labelling the product. They provide both mobile and web based applications for the doctors as well as patients. For patients, it is web-based patient portals. 

Size of Healthcare Provider

The categories of healthcare providers that this solution can cater to are:

a) Individual Clinician

b) Clinics

Level of Specialization

The solution lends itself to use in the following levels of clinical specialisations:

a) Primary care

b) Secondary care

Expert Panel Evaluation

The platform does not have any mechanism to validate the  credentials and identity  of the doctor. Patients are also not verified (login/unique ID is not generated).

This platform functions as a call center and aggregator for making doctors accessible in rural areas. Admin chooses the doctor and matches the patient to the available doctor. They have tie-ups with the insurance companies for rural areas. The solution provides a web-based application for the doctors. Chat and video consultation facilities are available. Audio consultation with rural areas is located outside the primary technology solution (admin makes separate calls, platform provides Interactive Voice Response (IVR) facility). Video consultation has to be started by the doctor and precise timing is expected from both end users (doctor and patients). Templates are not available for the doctor for writing prescriptions. Consultation summary is required to be prepared by the doctor as free text format. There was no means to deliver prescriptions to patients in rural areas at time of demo. Multi party calling is feasible as any number of people can join video calls.

Patient and doctor receive notification of scheduled appointments as SMS and Email ten minutes prior to the appointment SMS goes to the patient/doctor. Patient history is captured during registration along with patient details. Dependants can fix appointments on behalf of the patient.  In the case of follow-up, patients are required to remember and recollect doctor’s details and communicate to the admin. Cancellation is there and refunds are mediated manually by admin.

Consent is Implied and e-prescription doesn’t meet TPG guidelines for prescription. Data exchange standards are not used. Data storage is secured by using the MD5 algorithm for security(encryption). The solution announces the doctor’s name to the patient, prior to the consultation. The solution is for one time consultation purpose.

Unique Features

The solution also ensures following features:

a) Functions like a call centre, aggregator of doctors for rural areas

b) Multiple mechanism of connecting doctor patient (IVR/ web platform)

Solution Maturity Level

a) TPG compliant: 2

b) Feature complexity: 1

Introduction

The Tele-consultation product of company DoctorVahini is called My Upchaar and it has been available since 2016. The solution providers value the cost reduction the most. Their business model is B2C. They provide both mobile and web based applications for the doctors. They also provide mobile applications for patients. 

Size of Healthcare Provider

The categories of healthcare providers that this solution can cater to are:

a) Individual Clinician

Level of Specialization

The solution lends itself to use in the following levels of clinical specialisations:

a) Primary care

Expert Panel Evaluation

Onboarding of the doctors to the platform would be done using the training videos. This platform is easy to use for patients. The platform interface is in Hindi and English, chat with doctors is not chargeable (via chatbots), audio and video interaction is charged. This platform supports basic clinical workflow in terms of writing subjective details and objective clinical diagnosis along with assessment and planning. The solution supports multimode interaction i.e., video, audio, text/SMS, chat in synchronous and asynchronous mode. Doctors could interact with patients using audio and video calls or via chat. 

Doctor gets an overview of the waiting and ongoing appointment. Platform has a feature that enables doctors to take an image of their handwritten prescription and it is shared with patients. Doctors are expected to write on paper, preferably having their qualifications and relevant details. Platform also facilitates writing the prescription with a scanned signature along with the doctor’s picture. Doctors providing speciality specific consultation can customize the application dashboard with vitals and alerts that display as per their requirements. Doctors could use basic templates as part of a platform for prescription writing. Prescriptions generated by the platform include details like chief complaints and history, provisional diagnosis, instructions (plan of care and investigations required), drugs/medicine ordered (instructions of the prescription course like when to start, end, frequency and strength), doctors signature (scanned). Unique prescription ID for each prescription generated. Audit logs (including chat logs) are maintained. Video calls can be recorded but not audio calls.

Patient side of the interface provides keywords based doctor search facilities including name And speciality. Prescription is shared with the patient. Patients have the facility to upload documents, enter vitals and provide history which doctors would be able to access. It also allows people to take appointments on behalf of their family members/loved ones (limited to 6 people). 

Platform has a customer support team for managing consultation schedules, and provides a facility to initiate refund to patients in case of appointment cancellation.  Average wait time is 15-30 min during day and 2-3 hours during night, chat cannot be deleted by the patient. Patients’ feedback about doctors could be taken using platform features to rate providers. 

The platform has provision for documenting clinical findings using ICD-10. Platform is having in-built capability to support its own drug database formulary with interface. Amazon Cloud Server is used for data storage. No third-party integration and structured data exchange standards are implemented. 

Consent is part of platform usage terms and conditions (No explicit consent, but all calls are to be initiated by the patient). They have a facility to take video call based consent.

Unique Features

The solution also ensures following features:

a)  Chatbot

Solution Maturity Level

a) TPG compliant: 3a 

b) Feature complexity:  3b

Introduction

The Tele-consultation product of company Docterz Health-tech lab is called Docterz and it has been available since 2015. The solution providers value Budget friendly the most. Their business model is B2C, and also have white labelled products. They provide both mobile and web based applications for the doctors. They also provide mobile(android) applications for patients.

Size of Healthcare Provider

The categories of healthcare providers that this solution can cater to are:

a) Individual Clinician

b) Clinics

c) Nursing Home/Small Hospital (less than 100 beds)

d) Large Hospital

Level of Specialization

The solution lends itself to use in the following levels of clinical specialisations:

a) Primary care

b) Secondary care

c) Tertiary care

Expert Panel Evaluation

The solution  has features to support clinical consultation workflows for  doctors during teleconsultation. Doctors can interact with patients only in synchronous manner; The solution provides multimode interaction i.e., both audio and video. This platform supports customization of templates for the doctors depending on the needs of the patients, they also have more detailed templates (especially for geriatric care) and charting, vaccination reminders and schedule planning for paediatric care. Doctors can send promotional and education material to patients using the platform. Platform facilitates an auto population of prescriptions according to the doctor’s frequently prescribed dictionary. Doctors also have a group call option, third party call option. Prescriptions are signed by embedding the scanned signature of the doctor. 

Patient side of the interface provides keywords based doctor search facilities. This platform is more suitable for tier one and tier one cities. They provide prescription generation in 12 languages (users can select language). Prescription is shared with the patient and uploaded in the patient’s account for future use (PHR). Patient gets a link via SMS to access prescription notes.

They support drug formulary customization based on the input from the doctor’s using the platform. Platform does not support any standards mandated by EHR Standards for India. No health data exchange and security standards supported.

This is useful for first time consultation and also follow-up with the same hospital.  Patients are required to give consent  and consent form used is PDF by Telemedicine society of India, in English language.

Additional Features

The solution also ensures following features:

a) Multilingual

Solution Maturity Level

a) TPG compliant: 3b 

b) Feature complexity: 3b [Partial]

Introduction

The Tele-consultation product of company Conszap is called Conszap and it is available from 2019. The solution providers value cost reduction the most. Their business model is B2B and B2C both. They provide both mobile and web-based applications for the doctors. They also provide mobile applications for patients.

Size of Healthcare Provider

The categories of healthcare providers that this solution can cater to are:

a)Individual Clinician

b)Clinics

c)Nursing Home/Small Hospital (less than 100 beds)

d)Large Hospital

Level of Specialization

The solution lends itself to use in the following levels of clinical specialisations:

a)Primary care

Expert Panel Evaluation

Doctors are pre-verified at the time of onboarding. Doctors can video call with patients only in synchronous manner. Patients could not share images or documents while being on video call. Doctors could take notes i.e. noting clinical condition, writing prescription  and entering data concurrently in the interfaced EMR. Template for note-taking to the doctor is only for general medicine and the platform does not have specialty-specific notes format. Prescriptions generated by the platform include details on the Registered medical Practitioner’s name and registration number but the doctor’s signature is not integrated. The doctor could have a predefined prescription (drugs and related notes) template which they could choose. Only one template could be loaded and combination of multiple templates is not possible. Secretary login i.e. role-based access is enabled. English and vernacular language (Tamil)  is supported.  Platform supports COVID 19 case specific data reporting for the patient side. 

Video recordings of consultation are not supported. Application  has no features  for  sharing case records (referral) by providers. 

Patient side of the interface provides a doctor search facility. While booking appointments patients could enter details about lifestyle disease details like blood glucose, hypertension. Platform has a reminder facility for appointments. Platform has a linked payment gateway. Patients have the facility to add dependents (one login ID supports many users). Patients are dependent on the doctor to approve and join consultation, or cancel appointments. Patients cannot cancel booking on their own. Prescriptions are emailed to patients which they could download and share with the doctor, but the doctor on their own screen cannot see patients’ overall records.

The application does not support any EHR-SI 2016 standards for data content, exchange, and security. Although it is claimed that important aspects of TPG guidelines are covered, patient consent is taken only for enabling data storage. Doctors could manage calendars and appointment schedules. 

Consent is a checkbox for using the application (one-time consent) but provides the option of elaborating text. There is no explicit consent on each consultation encounter. Patients need to be functionally and technically literate to use this solution and use of smartphones is mandatory.

Unique Features

The solution also ensures following features: 

a) COVID 19 case specific data reporting

Solution Maturity Level

a) TPG compliant:  3a

b) Feature complexity:  3a

Introduction

The Tele-consultation product of company CATEX HEALTH  is called Catex Health and it has been available since 2015. Their business model is B2B and has options for  white labelled products. They provide both mobile and web-based applications for the doctors. They also provide mobile applications for patient and/or web-based patient portals.

Size of Healthcare Provider

The categories of healthcare providers that this solution can cater to are:

a)Individual Clinician

b)Clinics

c)Nursing Home/Small Hospital (less than 100 beds)

d)Large Hospital

Level of Specialization

The solution lends itself to use in the following levels of clinical specialisations:

a)Primary care

b)Secondary care

c)Tertiary care

Expert Panel Evaluation

The platform  has mechanisms associated with the platform to validate registration details of doctors either with the help of a support team or with the national/state council register.

Doctors can interact with patients in the Synchronous manner. The platform provides multimode interaction i.e. audio, video, email and sharing of the link. This solution supports basic clinical workflow in terms of writing subjective details and objective clinical diagnosis along with assessment and planning; including writing of the treatment plan / medication and other investigations as and when required. Basic clinical workflow i.e. SOAP format. Doctor’s side application provides features for sharing prescription that is scan/image of handwritten prescription, chat based prescription, along with platform generated prescription. Doctors can take confidential notes that can be maintained for private reference of doctors. 

Platform has an admin role to support in managing consultation schedules and provides facility to initiate refund to patients in case of appointment cancellation. Patients could search for the doctor with name and speciality to book the appointment. Patients can upload records for consultation and patients can see doctor profiles. Doctor’s government ID, doctor’s login, doctor’s registration details are displayed to patients and these details are included in the prescription as well. 

Patient’s side of the interface is browser based and no download is required for them. Patients have control on sharing and access to records including all past records and also for the purposes of referral. Prescription is shared with the patient and uploaded in the patient’s account for future use. Patient gets a link to access prescription records. Patients have the facility to upload documents and enter vitals which doctors can access. Platform also has IoT integration for capturing data that patients can use to share. Patients are having features to rate and provide feedback about doctors.  

Patients have control to de-link an organization from their account (restrict data access). Family account and dependent account management is possible. Platform facilitates multiple caregivers (circle of care) to participate in the same call. It also allows them to take appointments on behalf of family members/loved ones. Platform also respects family members/ loved ones autonomy as it gives them control over managing their records.

Doctors are supported with the audit trail and are not allowed to edit once consultation has ended, data is encrypted and stored. Platform enables doctors to record consultation and is claimed to be providing a secure interface.  It is claimed that the solution has integration of ICD-10 for diagnosis and LOINC for codes in diagnostic reports. Platform provides features to record consultation. Platform is having in build capability to support Drug database formulary and/or Drug database interface having support for Drug databases like proprietary drug database, Indian drug database (for example having CIMS).    

The Consent type is explicit and taken for every doctor-patient encounter. Consent form is multilingual.

Unique Features

The solution also ensures following features:

a) Browser based

b) Patient education

c) Remote patient monitoring

Solution Maturity Level

a) TPG compliant:  3b

b) Feature complexity:  5[partial] 

Introduction

The Tele-consultation product of company Callhealth services pvt ltd is called CallHealth Integrated Healthcare Platform. The solution providers value convenience of the user the most. Their business model is B2B and B2C. They provide both mobile and web based applications for the doctors.

Size of Healthcare Provider

The categories of healthcare providers that this solution can cater to are:

a) Individual Clinician

b)Clinics

c)Nursing Home/Small Hospital (less than 100 beds)

d)Large Hospital

Level of Specialization supported by the solution

The solution lends itself to use in the following levels of clinical specialisations:

a)Primary Care

b)Secondary Care

Expert Panel Evaluation

The solution  has  an  easy to use interface for doctors and has features to support clinical consultation workflows for  doctors during teleconsultation. The validation of doctors can be done either with the help of a support team, oral confirmation by doctor, manual confirmation or mobile number/email ID.

In order to provide good consulting experience to patients, the doctor’s side of the platform (back end) has facilities to manage appointments and calendar scheduling. Platform has an admin role to support in managing consultation schedules.  The platform also supports doctor performance in terms of time-efficiency by providing a user interface which requires minimum clicks and has easily navigable screens. The solution provides a very user friendly template, conferencing with the circle of care, multidisciplinary team discussion, real-time data sharing during call, whiteboard explanation during consultation. The application is easy to use for patients with good UI/UX.

Doctors can interact with patients in both asynchronous and synchronous manner. The solution provides multimode interaction, i.e.,  audio/video, text/SMS, chat, and email. Doctors could interact with patients using audio/video call while simultaneously taking notes i.e., noting down the clinical condition, preparing the prescription and entering data concurrently and making illustrations on the whiteboard which can be helpful for the patient to understand better. The platform allows doctors to take private notes. This solution supports basic clinical workflow in terms of writing subjective details and objective clinical diagnosis along with assessment and planning, including writing the treatment/medication and other investigations as and when required. Platform supports writing prescriptions with basic requirements mandated by TPG guidelines with e-signature. Prescription generated by platform includes details like registered medical practitioner’s name,  qualification, registration number, address, contact details, date of consultation, demographics of the patient, vitals (height, weight, BP), chief complaints and history, examination/lab finding summary, provisional diagnosis, plan of care, investigations, drugs/medicines ordered (generic name, start date, frequency, strength, end date),  speciality specific fields (customisation option),  follow up date, doctor’s signature stamp. Doctors are supported with quick prescription writing by rule based access to frequently used (favorite) drugs. Platform enables doctors to record consultation and is claimed to be providing a secure interface.

Patient’s interface provides login for booking appointments and call center for booking. Patients can search doctors using keywords. A new patient has to generate Medical Record (MR) no. by call centre platform. Platform allows them to take appointments on behalf of family members/loved ones. Patient gets a link using which they can access their prescription and consultation notes after the consultation is over. Prescription is shared with the patient and uploaded in their account for future.    

Patients have the facility to upload documents and enter vitals which doctors can access during consultation. Platform also has IoT integration for capturing data that patients can use to share for more authentic evaluation and monitoring. The platform design ensures that the patient has control over past records in terms of sharing data across providers.

It also facilitates features where doctors can share educational/promotional contents which includes patient education, sharing information with the patient while they are in the waiting room, sending customized information on conditions like diabetes etc. with patients.  Overall in terms of features for patients this is a feature rich solution. 

It is claimed that the solution has integration of  ICD-10 for diagnosis and CPT for procedures. Integration of  SNOMED CT and LOINC is in-progress. They are also in-progress in adopting EHRSI-2016 (ELECTRONIC HEALTH RECORD STANDARDS FOR INDIA, 2016) and TPG guidelines for standardization. Platform has an inbuilt capability to support drug databases. The product used in India (and some other countries) has capability to ensure data security regarding patient privacy and confidentiality. 

Platform also has a terms of usage based (implicit) consent mechanism.

Additional Features

The solution also ensures following features:

a) CPT for procedures

b) Integration with device at home

c) Rule Based Suggestion

d) Personal Health Record (PHR)

e) Chatbot

f) Clinical Decision Support System (CDSS)

g) Voice Input Calling

h) Support private and confidential conversations between doctor-patients  consulting on conditions like mental health

Solution Maturity Level

a) TPG compliant: 3a

b)Feature complexity: 5 [partial]