Introduction
The Tele-consultation product of company Manorama Infosolutions Pvt Ltd is called Lifeline Telemedicine and it has been available since 2001. The solution providers value care delivery the most. Their business model is B2B, and also has the option of white labelling the product.
Size of Healthcare Provider
a. Individual Clinician
b. Clinics
c. Nursing Home/Small Hospital (less than 100 beds)
d. Hospital
Level of Specialization
a. Primary
b. Secondary
c. Tertiary
Expert Panel Evaluation
This solution supports basic clinical workflow in terms of writing subjective details and objective clinical diagnosis along with assessment and planning, Including writing treatment / medication and other investigations as and when required. There is not much customization in workflow for speciality specific consultation besides assessment notes template for orthopaedic. Payment charges and rules are customisable.Doctors can interact with patients in both synchronous. The solution provides facility to doctors to send sms and email to patients with prescriptions and educational material. Doctors can record consultation. Referral (inter, intra, by patient too) and sharing of records is possible using platform features.
Platform supports writing prescriptions with basic requirements mandated by TPG guidelines that have scanned signatures. Prescription format is scanned and chat. Prescription can be multilingual. Chat based prescriptions can be broken into parts and sent like tests ordered, medicine prescribed. The Consent type is implicit / explicit for every encounter. The consent form is configurable and could be made in multiple languages.Platform provides calendar management facility to doctors
In terms of compliance, the application provider has a mechanism associated with the platform to validate registration details of doctors either with the help of master data from hospitals. Doctor details are shown to the patient. Restricting drugs in prescription writing using the platform is possible at the master level, if using proprietary EMR. In the case of proprietary EMR, integration ICD-10 for diagnosis has been implemented. Audit trail is maintained. FHIR standard is implemented to exchange data. Security standards like encrypted connection, Access control, Digital certificate etc. is implemented.
Patient portal is there. Patients can search for a doctor by name, speciality, and hospital. Patients can upload images and share with doctors. It also provides a dependent account and family account facility. Patient’s family can register and multiple linked IDs are generated. Patients are provided with control on sharing and access of records. These persomission are configurable by the doctor. Non binary gender recording of patients is supported there. can access from mobile and tab both. Previous records of patients are available during consultation.
At the time of demo, the admin module was under development and in case of delay patients were not informed about wait time.
Solution Maturity Level
a. TPG complaint: 3b
b. Feature complexity: 4partial