Introduction
The Tele-consultation product of company Healthygx is called Virtual Care/Telemedicine and it is available since 2017. The solution providers value Instant Care the most . Their business model is B2B and B2C both, and also have option of white labelling the product. They provide web based(desktop) applications for the doctors. They also provide web based(desktop) patient portals.
Size of Healthcare Provider
a. Individual Clinician
b. Clinics
c. Nursing Home/Small Hospital (less than 100 beds)
d. Hospital
Level of Specialization
a. Primary
b. Secondary
c. Tertiary
Expert Panel Evaluation
The solution has an easy to use interface for doctors. Doctors can interact with patients only in a synchronous manner. The solution provides multimode interaction i.e. Video, Audio and Text/SMS. This solution supports basic clinical workflow in terms of writing subjective details and objective clinical diagnosis along with assessment and planning . Platform has a feature that enables doctors to take an image of their handwritten prescription, preferably with the header having their details and it is shared with patients. Doctors providing speciality specific consultation can customize the prescription. Doctris can share scanned prescriptions of type in the chat option provided. Platform enables doctors to record consultations and audit trails are maintained. Doctors can refer patients by sharing records and calling doctors to inform, in platform referral not there. No standards (such as HL7 FHIR ICD 9/10 SNOMED CT) were integrated at time of demo.
Patient side of the interface provides keywords based doctor search facilities. Patients have the facility to upload documents and enter vitals which doctors can access.Patients could not see the registration ID of doctors during appointment booking or at the time of consultation.
Platform also respects family members / loved ones/autonomy as it gives them control over accessing/ managing their records in case of linked accounts. Platform is also having usability for low income and technologically less proficient patients also as prescription links are shared in the sms.
In order to provide good consulting experience to patients, the doctor’s side of the interface has facilities to manage appointments, calendar scheduling. Platform has an admin role to support in managing consultation schedules and provides facility to initiate refund to patients in case of appointment cancellation.
Solution Maturity Level
a. TPG complaint: 3b
b. Feature complexity: 3 Partial