Introduction
The Tele-consultation product of company Genix is called DRCare247 and it has been available since 2011. The solution provider’s value is to improve convenience of the user the most. Their business model is B2C and also has an option of white labelling the product.
Size of Healthcare Provider
a. Individual Clinician
b. Clinics
c. Nursing Home/Small Hospital (less than 100 beds)
d. Hospital
Level of Specialization
a. Primary
b. Secondary
Expert Panel Evaluation
Doctors can interact with patients in synchronous mode only and the product is designed for the purpose of tele on-boarding of patients for basic consultation. The solution provides multimode interaction i.e. Audio, Video, Text/SMS and prior decision on consultation mode by patient is expected at the time of payment. Patients have options like chat or video or video+chat. Doctors could interact with patients using audio/video call while simultaneously taking notes i.e. noting clinical conditions, writing prescriptions and/or entering data concurrently. Templates for data entry are basic and more inline with diagnosis and assessment documentation by general physicians. Doctors have provision of maintaining some private notes during each consultation. Prescriptions generated by the platform include details like registered medical practitioner’s name, registered medical practitioner’s qualification, chief complaints and history, medicine ordered (start date, frequency, strength, end date). Prescription generated was not having the doctor’s signature at the time of demo.
It was claimed that the solution has integration of ICD-10 for diagnosis. Facility to take consent from patients is available on request from clients in the B2B model. Apart from ICD-10 for diagnosis, no other EHRIS-2016 standard is implemented. The platform was told to be HIPAA compliant and as policy they don’t share records with any other system. Platform does not support health data exchange and data security standards. In case of any adverse technology related event it is considered as the client’s responsibility. Drug database and interaction between drugs is customisable by the client manually, no standard drug database was integrated.
Patient’s side of the interface provides login for booking appointments and to upload documents. Patients cannot restrict access to documents to a specific doctor. Appointment confirmation notification is sent via email and sms.
Solution Maturity Level
a. TPG complaint: 3a
b. Feature complexity: 3a