Introduction
The Tele-consultation product of company Docterz Health-tech lab is called Docterz and it has been available since 2015. The solution providers value Budget friendly the most. Their business model is B2C, and also have white labelled products. They provide both mobile and web based applications for the doctors. They also provide mobile(android) applications for patients.
Size of Healthcare Provider
The categories of healthcare providers that this solution can cater to are:
a) Individual Clinician
b) Clinics
c) Nursing Home/Small Hospital (less than 100 beds)
d) Large Hospital
Level of Specialization
The solution lends itself to use in the following levels of clinical specialisations:
a) Primary care
b) Secondary care
c) Tertiary care
Expert Panel Evaluation
The solution has features to support clinical consultation workflows for doctors during teleconsultation. Doctors can interact with patients only in synchronous manner; The solution provides multimode interaction i.e., both audio and video. This platform supports customization of templates for the doctors depending on the needs of the patients, they also have more detailed templates (especially for geriatric care) and charting, vaccination reminders and schedule planning for paediatric care. Doctors can send promotional and education material to patients using the platform. Platform facilitates an auto population of prescriptions according to the doctor’s frequently prescribed dictionary. Doctors also have a group call option, third party call option. Prescriptions are signed by embedding the scanned signature of the doctor.
Patient side of the interface provides keywords based doctor search facilities. This platform is more suitable for tier one and tier one cities. They provide prescription generation in 12 languages (users can select language). Prescription is shared with the patient and uploaded in the patient’s account for future use (PHR). Patient gets a link via SMS to access prescription notes.
They support drug formulary customization based on the input from the doctor’s using the platform. Platform does not support any standards mandated by EHR Standards for India. No health data exchange and security standards supported.
This is useful for first time consultation and also follow-up with the same hospital. Patients are required to give consent and consent form used is PDF by Telemedicine society of India, in English language.
Additional Features
The solution also ensures following features:
a) Multilingual
Solution Maturity Level
a) TPG compliant: 3b
b) Feature complexity: 3b [Partial]