Introduction
The Tele-consultation product of company CATEX HEALTH is called Catex Health and it has been available since 2015. Their business model is B2B and has options for white labelled products. They provide both mobile and web-based applications for the doctors. They also provide mobile applications for patient and/or web-based patient portals.
Size of Healthcare Provider
The categories of healthcare providers that this solution can cater to are:
a)Individual Clinician
b)Clinics
c)Nursing Home/Small Hospital (less than 100 beds)
d)Large Hospital
Level of Specialization
The solution lends itself to use in the following levels of clinical specialisations:
a)Primary care
b)Secondary care
c)Tertiary care
Expert Panel Evaluation
The platform has mechanisms associated with the platform to validate registration details of doctors either with the help of a support team or with the national/state council register.
Doctors can interact with patients in the Synchronous manner. The platform provides multimode interaction i.e. audio, video, email and sharing of the link. This solution supports basic clinical workflow in terms of writing subjective details and objective clinical diagnosis along with assessment and planning; including writing of the treatment plan / medication and other investigations as and when required. Basic clinical workflow i.e. SOAP format. Doctor’s side application provides features for sharing prescription that is scan/image of handwritten prescription, chat based prescription, along with platform generated prescription. Doctors can take confidential notes that can be maintained for private reference of doctors.
Platform has an admin role to support in managing consultation schedules and provides facility to initiate refund to patients in case of appointment cancellation. Patients could search for the doctor with name and speciality to book the appointment. Patients can upload records for consultation and patients can see doctor profiles. Doctor’s government ID, doctor’s login, doctor’s registration details are displayed to patients and these details are included in the prescription as well.
Patient’s side of the interface is browser based and no download is required for them. Patients have control on sharing and access to records including all past records and also for the purposes of referral. Prescription is shared with the patient and uploaded in the patient’s account for future use. Patient gets a link to access prescription records. Patients have the facility to upload documents and enter vitals which doctors can access. Platform also has IoT integration for capturing data that patients can use to share. Patients are having features to rate and provide feedback about doctors.
Patients have control to de-link an organization from their account (restrict data access). Family account and dependent account management is possible. Platform facilitates multiple caregivers (circle of care) to participate in the same call. It also allows them to take appointments on behalf of family members/loved ones. Platform also respects family members/ loved ones autonomy as it gives them control over managing their records.
Doctors are supported with the audit trail and are not allowed to edit once consultation has ended, data is encrypted and stored. Platform enables doctors to record consultation and is claimed to be providing a secure interface. It is claimed that the solution has integration of ICD-10 for diagnosis and LOINC for codes in diagnostic reports. Platform provides features to record consultation. Platform is having in build capability to support Drug database formulary and/or Drug database interface having support for Drug databases like proprietary drug database, Indian drug database (for example having CIMS).
The Consent type is explicit and taken for every doctor-patient encounter. Consent form is multilingual.
Unique Features
The solution also ensures following features:
a) Browser based
b) Patient education
c) Remote patient monitoring
Solution Maturity Level
a) TPG compliant: 3b
b) Feature complexity: 5[partial]