Introduction
The Tele-consultation product of company Best Doc Technology Pvt. Ltd. is called BestDoc Connect and it has been available since 2016. The solution providers value convenience of the user the most. Their business model is B2B. They provide both mobile and web-based applications for the doctors. They also provide mobile applications for patient and web-based patient portals.
Size of Healthcare Provider
The categories of healthcare providers that this solution can cater to are:
a. Individual Clinician
b. Small Clinics
c. Nursing Home/Small Hospital (less than 100 beds)
d. Large Hospital
Level of Specialization supported by the solution:
The solution lends itself to use in the following levels of clinical specialisations:
a. Primary
b. Secondary
c. Tertiary
Expert Panel Evaluation
Doctors are onboarded using detailed preparation guidelines including audio and video training. Doctor registration details are obtained from the hospital where they provide the service. The solution provides multimode interaction i.e., both audio and video. There is no specific template or format for note taking. Consultation interface is very basic and not customised to support the online clinical workflow/templates.
Doctors could interact with patients using audio/video call while taking private notes in asynchronous manner i.e. noting clinical condition and data after they have finished consultation with the patient. Type of Interaction is not synchronous– doctor can either chat with a patient or take plain text notes (doctors are required to write prescription after video consultation is over)–the notes taken on call are available to the doctor which they can copy. Notes are written as free text and stored which could be shared with the patient as an image with the timestamp once the consultation process is completed. Platform has a feature that enables doctors to take an image of their handwritten prescription, preferably with the header having their details and it is shared with patients. Doctors have to upload the pdf/image to provide prescription as part of teleconsultation. The solution is not interfaced with any EMR.
Clinical notes written by the doctors are stored for one year in encrypted format. The chats cannot be stored and consultation is not recorded. It has a limited audit trail functionality.
Patients are onboarded using a link with teleconsultation preparation guidelines. Patients are verified using hospital UHID and/or OTP on mobile number. Patients have the facility to upload documents and enter vitals which doctors can access during consultation. Patient has to be available 15 min before the call. Registration details of registered medical practitioners are displayed for patients. Appointments can be cancelled and refunds can be processed. SMS is sent for appointment and email link is sent to the patient. Platform has an admin role to manage appointment and queue management. This admin role login can be used for front office/ call center login to manage appointments.
Multiparty calling is not possible and only supports English language. They have explicit consent for every encounter in English language.
Solution Maturity Level
a. TPG compliant: 3b
b. Feature complexity: 3b [Partial]