| Type of Services | Remote Patient Monitoring at Home, Specialized Tele Services like Teleradiology, Tele Consultation for patients/caregivers/remote HCW – Virtual OPD/Clinic, TeleCardiology |
|---|---|
| Business Model | Business-to-Customer (B2C), Commercial License Software Application, Connected Medical Device, Platform-as-a-service (PaaS) is available too, Software-as-a-service Application (SAAS), Telemed Module of Collaboration Platform, Telemed Module of HIS Application |
| Mode of Interaction | Asynchronous, Synchronous – Real Time |
| Type of Solution | Connected Medical Device, IVR Application, Kiosk, Mobile App, Web Application |
| Type of interactivity | Chat, Remote monitoring through connected medical devices, Video, Voice on feature phone, Whiteboard for Patient-Doctor collaboration |
| Clinical-Tech capability | Clinical Notes as Text Input, ePrescription and Advice, Integration with EHR, Integration with medical/fitness devices at home, Integration with PHR, Structured Data Capture |
| Data capture capability | Appointment Booking, Demographic Details, Share location, Upload Video and images, Uploading previous consultation document, Vitals like height and weight |
| Type of Consultations | Counselling, Family doctor and other subscription based services, First Time Visit, Follow-up, Second Opinion, Tele Monitoring using connected devices, Training and Education |
| Adherence to TPG, 2020 | Advise/Counselling on next action, Age and Sex, Announce Doctors name to patient before encounter, Capture Patients Name, Generate ePrescription allowed as per TPG (ref Annexure 2 for format), Get Patients eConsent for Tele-consultation, Keep a record of Teleconsultation, Patient Feedback after consultation, Protect Privacy and Confidentiality of Tele consult |
| Adherence-Statutory laws | Health Insurance Portability and Accountability Act (HIPAA) Compliance, Information Technology Act of India, Personal Data Protection Bill (Pending in Parliament) Compliance |
| Applicable HIT standards | 2013/2016 for India https://www.nrces.in/download/files/pdf/nrces_ehr_stand_india.pdf, Electronic Health Record Standards, HL7, ICD 10, SNOMED CT |
| Type of IT Infrastructure | Bluetooth and Wifi connectivity with medical devices, Feature Phone, Smartphone or Tablet with 4G Sim or Wifi |
| Number of daily Users | 100-1000 |
| Remarks | AI, CallHealth is world’s first fully integrated Health Care Platform enabled by deep technology (Algos, ML etc) on global award winning architecture |
| List on Telemed Repository | Yes |
| Website | https://www.callhealth.com/ |
