| Type of Services | Tele Consultation for patients/caregivers/remote HCW – Virtual OPD/Clinic |
|---|---|
| Business Model | Business-to-Customer (B2C), Commercial License Software Application, Software-as-a-service Application (SAAS) |
| Mode of Interaction | Asynchronous, Synchronous – Real Time |
| Type of Solution | IVR Application, Mobile App, Web Application |
| Type of interactivity | Chatbot, email, SMS, Video, Voice on feature phone, Whatsapp |
| Clinical-Tech capability | Clinical Notes as Text Input, ePrescription and Advice, Integration with CRM Application/IVR, Integration with EHR, Integration with EMR of Provider, Integration with medical/fitness devices at home, Integration with PHR, Structured Data Capture, Voice-to-Text with NLP |
| Data capture capability | Appointment Booking, Demographic Details, Share location, Sound recording of cough, State Preferred language for communication, Upload Video and images, Uploading previous consultation document, Vitals like height and weight |
| Type of Consultations | Counselling, Cross Consultation, Doctors Panel Review, Emergency, First Time Visit, Follow-up, Second Opinion, Training and Education |
| Adherence to TPG, 2020 | Advise/Counselling on next action, Age and Sex, Announce Doctors name to patient before encounter, Capture Patients Name, Generate ePrescription allowed as per TPG (ref Annexure 2 for format), Get Patients eConsent for Tele-consultation, Keep a record of Teleconsultation, Patient Feedback after consultation, Protect Privacy and Confidentiality of Tele consult |
| Adherence-Statutory laws | Information Technology Act of India, Personal Data Protection Bill (Pending in Parliament) Compliance |
| Applicable HIT standards | FHIR, ICD 10, LOINC, SNOMED CT |
| Type of IT Infrastructure | Cloud Hosting, Laptop/PC with Wifi, Smartphone or Tablet with 4G Sim or Wifi |
| Number of daily Users | 1000+ |
| Remarks | AI assistance for drs in case processing, AI-Based Triaging assisting drs, Care team(In-house drs team) support to optimize consulting drs time, Cough sounds recording for better understanding of the patient's symptom by the consulting doctor, Detailed and structured history taking for all cases, Follow-up reminders for patients, medicine reminders for patients. |
| List on Telemed Repository | Yes |
| Website | www.mfine.co |
| Patient Experience | 5 |
| Doctor Experience | 4 |
| Operational Excellence | 5 |
| IT Capability | 4 |
| Standards Compliance | 4 |
