Introduction
The Tele-consultation product of company GrowAyu Technologies Pvt Ltd is called GrowAyu Virtual Healthcare and it is available since 2016. The solution providers value clinical outcomes the most. Their business model is B2B, and also have option of white labelling the product. They provide both mobile and web based applications for the doctors. They also provide mobile applications for patient and web based patient portals.
Size of Healthcare Provider
a. Individual Clinician
b. Clinics
c. Nursing Home/Small Hospital (less than 100 beds)
d. Hospital
Level of Specialization
a. Primary
b. Secondary
c. Tertiary
Expert Panel Evaluation
Doctors could manage their calendar and provide availability of hours. Doctors could take notes and see previous records while doing video consultation. SOAP format is used. Doctors can interact with patients in both synchronous and asynchronous manner: chat as asynchronous, and audio/video as synchronous mode of interaction. Doctors could interact with patients using audio/video call while simultaneously taking notes i.e. noting clinical conditions, writing prescriptions and entering data concurrently. This solution supports basic clinical workflow in terms of writing subjective details and objective clinical diagnosis along with assessment and planning. Platform has a feature that enables doctors to take an image of their handwritten prescription, preferably with the header having their details and it is shared with patients. Doctors could customize messages that the patient landing page displays on application displays. Platform does not provide facility to record video and multi party calling is also not possible.
Platform claimed to be providing a secure interface. They have not implemented data capture and storage standards. No explicit consent as consent for teleconsultation is considered implied consent and part of the interface use terms and conditions
Patient side of the interface provides login for booking appointments and patients can view the doctor’s profile. Solution captures Patient details with vitals during registration. Prescription is shared with the patient and uploaded in the patient’s account for future use. Patients can upload and categorize records. They are expected to know the type of consultation like routine follow up, second opinion and provide that detail while booking an appointment. (Triage facility is not there).
Remote consultation is possible without downloading the application, by only clicking the link the patient could join the call. Support staff could manage connecting doctor patients over call using this platform but internet connection is required at both doctor and patient side. First time users get an animated video about the use of the platform and its features. Users are provided video training in their first time usage of the mobile application.
Additional Features
Device integration
Solution Maturity Level
a. TPG complaint: 3a
b. Feature complexity: 3b