Introduction
The Tele-consultation product of company DocEngage Informatics PVT Ltd is called DocEngage Telehealth and it is available since 2013. The solution providers value clinical outcomes the most. Their business model is B2B, and also have option of white labelling the product. They provide both mobile and web based applications for the doctors.
Size of Healthcare Provider
a. Individual Clinician
b. Clinics
c. Nursing Home/Small Hospital (less than 100 beds)
d. Hospital
Level of Specialization
a. Primary
b. Secondary
c. Tertiary
Expert Panel Evaluation
The solution has an easy to use interface for doctors and has features to support basic consultation workflows for doctors during teleconsultation. Doctors can interact with patients in only synchronous manner and also synchronous file sharing is possible between doctor and patient and the user gets notification as soon as the file is uploaded. Doctors could interact with patients using audio/video call while simultaneously taking notes i.e. noting clinical conditions, writing prescriptions and entering data concurrently. Solution also has a drawing pad facility to explain to the patients with illustrations. This solution supports writing subjective details and objective clinical diagnosis along with assessment and planning as free text. No standard template is there and doctors can configure multiple forms and templates. Platform has a feature that enables doctors to restrict the access to prescriptions that they write. Doctors providing speciality specific consultation can customize the template. The platform is configurable as per hospital’s requirement (not having any standard workflow), consent form and also reminders, sent to mobile or email. Platform was mentioned to be FHIR compatible but providers had not done any integration. No standard coding was used to record data.
Any new appointment required consent before starting consultation, and doctor name could be part of consent if configured. Doctor is shown if the patient has signed a consent form. Feature to record audio, video call is available and organizations could form their own policy to maintain record of consultation. The clinical information audit trial is maintained.
Platform enables doctors to record consultations. Patient side of the interface provides login for booking appointments, keywords based doctor search facility. Patients could opt out of video consultation and take only audio. Patients could upload documents, once a consent form is signed. Patients get data in pdf form via email which they could use (valid for a limited time).
Prescription is shared with the patient and uploaded in the patient’s account for future use. Patient gets a link to access prescription records. Patients have the facility to upload documents and enter vitals which doctors can access. Platform also has IoT integration for capturing data that patients can use to share for more authentic monitoring. Patients could control access to PHR once uploaded within one organization, but this is contingent on the permission given by that organization (patient is not owner of the data, in their vision hospital is owner of patient’s data).
Additional Features
Medical devices integrated
Text to audio
Solution Maturity Level
a. TPG complaint: 3b
b. Feature complexity: 4 partial