Introduction
The Tele-consultation product of company Sidqam Technologies Private Limited is called Eventus Talk and it has been available since 2016. The solution providers value cost reduction the most. Their business model is B2B and also has an option of white labelling the product. They provide both mobile and web based applications for the doctors. They also provide mobile applications for patient and/or web based patient portals.
Size of Healthcare Provider
The solution is useful for the following categories of healthcare providers:
a) Individual Clinician
b) Clinics
Level of Specialization
The solution can be used in the following settings of specialisation of clinical services:
a) Primary care
Expert Panel Evaluation
Basic workflow was SOAP format, doctor controlled application, doctor can customize the template for note taking (pre filled notes template, save favorite templates), doctor can customize workflow screen during onboarding for speciality consultation (antenatal consultation was part of demo). The UI is not easy to work with as screens are cluttered screens for writing notes and generating diagnosis. SMSs and emails are used for communication with patients for consultation with doctors and for sharing prescription notes also. Cross consultation options are available. Doctors can generate referral letters for patients. Admin module had two factor authentication (role based access). Permissions of various roles can be modified, such as, the secretary can note vital and other activities based on permission, send reminders, and customize timeslots. Doctors can note a few instructions in Hindi, but overall it is not multilingual. This tele-consultation solution has capability for digital signature.
Appointment could be fixed either by the doctors or by the patients. Appointment notifications are sent to the patient and the duration is customizable. If the clinic/doctors take this solution as a holistic package then it comes with an application and patients could fix appointments. Healthcare providers share mobile applications with patients. All the past records are available within the application. Patients can give feedback to the doctor after the consultation.
If the health care provider opt for (purchase) only the tele consultation module of their solution, then the patient side of the solution does not allow management of profile or their health record (PHR not there). In such a module, the communication with patients is only through SMS or Email or both. Prescription links after the consultation is sent via mail or SMS and can be accessed by the patient indefinitely. The caregiver role is not there but the facility to have chaperons is there for video consultation.
The solution has SNOMED CT integrated. It also supports ISO-13606, HL7, FHIR, and C-CDA structure and exchange standards. The drug list is integrated from the US FDA. The solution has sufficient data security standards and arrangements in place. It is claimed that the solution takes care of requirements in Indian IT Act, Patient Data Protection Bill and TPG 2020 guidelines. The software has one integration with clinical trials software management.
This solution allows doctors to take individual consent for every consultation. They have detailed consent management based on speciality and digitized signature there.
Additional Features
The solution also ensures following features:
a) Instructions for patients in Hindi language
Solution Maturity Level
a) TPG compliant: 3a
b) Feature complexity: 4 (Partial)