Introduction
The Tele-consultation product of company EHNOTE Softlabs Private Limited is called EHNOTE Remote Consult and it has been available since 2018. The solution providers value convenience of the user the most. Their business model is B2B. They provide both mobile and web-based applications for the doctors as well as patients. For patients, it is web-based patient portals.
Size of Healthcare Provider
The categories of healthcare providers that this solution can cater to are:
a) Individual Clinician
b) Clinics
c) Nursing Home/Small Hospital (less than 100 beds)
Level of Specialization
The solution lends itself to use in the following levels of clinical specialisations:
a) Primary Care
b) Secondary Care
c) Tertiary Care
Expert Panel Evaluation
EHNOTE Softlabs is a specialty based platform. Doctors can interact with patients in synchronous manner; The solution provides multimode interaction i.e., both audio and video. Doctors can view the pre-consultation form before the consultation begins. Patients have the facility to upload documents and enter vitals which doctors will be having access to(pre-consultation form). Speciality specific templates are available for prescription writing and speciality specific fields with customization options are also available. Doctors could record teleconsultation sessions.
The patient’s side of the interface provides booking appointments through mobile application/whats app/phone/front office. Patients can search doctors using keywords and doctors’ profiles. Platform has an admin role to support managing consultation schedules. Rescheduling and cancellation of appointments is easy for patients and customizable for hospitals. Hospitals can process refunds in case of appointment cancellation. Appointment notifications are sent to doctors and patients.
Prescription is shared with the patient and uploaded in the patient’s account for future use via the application. Patient gets a link to access prescription records and a PDF file is emailed which is not password protected. Patients can add dependents to their main user account. Multiple user calls are not possible. Platform also has IoT integration for capturing data that patients can use to share for more authentic monitoring. Patients are having facility to rate and provide feedback about doctors.
It is claimed that the solution has integration of ICD-10 for diagnosis The solution does not have provision to exchange data. Platform allows doctors to take E-consent for every consultation.
Unique Features
The solution also ensures following features:
a) Specialty specific solution
b) Device integration
Solution Maturity Level
TPG compliant: 3a
Feature complexity: 3b