Introduction
The Tele-consultation product of company Inkblot Labs Private Limited is called vCliniq and it is available from 2019. Their business model is B2B. They provide only mobile based applications for the doctors. They do not have a dedicated product for the patient.
There is also an option for white labelling the solution.
Size of Healthcare Provider
The categories of healthcare providers that this solution can cater to are:
a. Individual Clinician
b. Small Clinics
Level of Specialization supported by the solution
The solution lends itself to use in the following levels of clinical specialisations:
a. Primary care
It has been mainly deployed in urban and peri-urban regions.
Expert Panel Evaluation
The platform has an easy to use interface for doctors that supports basic teleconsultation session workflow. The application provides a mechanism associated with the platform to validate registration details of doctors either with the help of support team, oral confirmation by doctor, and validation from state/ national registry of doctors. Installation of a specific provider’s application is not mandatory for patients. Platform creates unique ID for patients using a mobile number as an identifier.
Doctors can interact with patients in only synchronous manner. This solution supports basic clinical workflow in terms of writing subjective details and objective clinical diagnosis along with assessment and planning. Doctors can write notes simultaneously on a separate tab for their personal reference; not shared with patients directly. Prescription (with scanned signature) is generated and shared with patients as a pdf over whatsapp .
Interface is such that doctors might prefer to write prescriptions on paper having their registration and qualification which can be scanned thereafter to share with patients. Platform does support writing prescriptions with basic requirements mandated by TPG guidelines that have scanned signatures. Prescriptions could also be generated by the platform using the template that facilitates inclusion of details like registered medical practitioner’s name, registered medical practitioner’s qualification, registration number, address, contact details, date of consultation, and patient’s demographics. Doctors can customize the dashboard.
Patients get a link on their phone using which they can access their prescription and consultation notes after the consultation is over. There is no facility to record the consultation. Application supports multi party calling making it suitable for multiple doctors in the call simultaneously (for multidisciplinary care and discussions). Platform provides customisable advance appointment management. The “Super Admin role” is separate and can manage role based access. Secretary role user could manage registration of patients, change status as waiting and send a reminder etc. Whatsapp is integrated for sending reminders to patients.
With integrated EMR, the platform also supports advanced features including customizability of prescription template, vital parameter charting, ordering drug, lab, procedure, to develop own formulary (mark favorites) and cross referral. Platform is having the capability to support drug database formulary and / or drug database interface. This implies that specific drug prescription (Schedule X) can be restricted (if using the integrated EMR). Doctors can search for patients by disease and name as keywords and this feature is useful for research purposes.
TPG (partial compliant): Consent from patients ( mentioned during the demo ) is taken on whatsapp, e-prescription (image over Whatsapp), platform generated prescription allows drug restriction and integration of scanned signature.
Solution Maturity Level
a. TPG compliant: 3a
b. Feature complexity: 4 [Partial]