Introduction
The Tele-consultation product of company JIYYO INNOVATIONS PRIVATE LIMITED is called Jiyyo App and it has been available since 2017. The solution providers value care delivery the most. Their business model is B2B. They provide both mobile and web based applications for the doctors. They also provide kiosk facilities for patients.
Size of Healthcare Provider
The Solution is useful for the following categories of healthcare providers:
a. Individual Clinician
b. Clinics
c. Nursing Home/Small Hospital (less than 100 beds)
d. Large Hospital
Level of Specialization
a. Primary
b. Secondary
c. Tertiary
Expert Panel Evaluation
The solution is a Kiosk/ e-clinic model has to be managed by an administrator. The administrator acts as an interface between doctors and patients, facilitating the communication and interactions (consultation). Patients connect with doctors with the help of Kiosks (operator model,/e-clinic). Administrators require training in taking patient history and operating Kiosk / platform.
Doctors interact with patients in a synchronous manner and patients require pre-registration. The solution provides multimode interaction i.e. Video, and Audio. Doctors could interact with patients using audio/video call while simultaneously taking notes i.e. noting clinical condition, writing prescription and/or entering data concurrently. The notes and prescription are printed by the administrator and handed over to the patient. This solution supports basic teleconsultation clinical workflow. Doctors can record consultation. Prescriptions and all clinical notes are written as plain text, there is no template or format. Doctors are supported with quick prescription writing. Each prescription has the doctor’s registration number but is not signed. Platform also has IoT integration for capturing data that patients can use to share for more authentic monitoring.
Kiosk administrators can search doctors and connect on behalf of patients. Before consultation patients are required to sign a consent. The consent form in vernacular language. Application also facilitates sharing case records (referral) by providers. Platform encrypts critical information and medical records are stored in the encrypted format. Solution maintains an audit trail. Platform has a payment gateway and facility to initiate refund to patients in case of appointment cancellation. Overall in terms of features this solution is having usability for functionally illiterate patients.
Solution Maturity Level
a. TPG compliant: 3a [partial]
b. Feature complexity: 3b